Shipping policy

Shipping Policy for The Floral Boutique Ltd.

Effective Date: 15/01/2025

At The Floral Boutique Ltd., we aim to ensure your flowers, gifts, and event arrangements are delivered promptly and in perfect condition. Please review our shipping policy to understand how we handle deliveries.

1. Delivery Areas

We currently deliver to the following locations:

  • Karen, Kilimani, Ngong Road, Upperhill, Westlans, Nairobi, Kiambu, Kikuyu, Machakos, Nakuru, Naivasha, Kericho,Thika
  • If your location is outside our service area, please contact us to discuss special arrangements.

2. Delivery Options

2.1 Standard Delivery

  • Orders placed before [Insert Time, e.g., 12:00 PM] will be delivered on the same day, subject to availability.
  • Orders placed after the cutoff time will be scheduled for the next available delivery day.

2.2 Expedited Delivery

  • Same-day expedited delivery is available for an additional fee.
  • Expedited delivery requests must be placed before [Insert Time, e.g., 10:00 AM].

2.3 Scheduled Delivery

  • Customers can select a preferred delivery date and time slot during checkout, subject to availability.

3. Delivery Fees

  • Delivery fees are calculated based on the distance from our store to the delivery address.
  • Exact fees will be displayed at checkout.

4. Order Processing Times

  • Orders are processed during our business hours: [Insert Business Hours].
  • We do not process or deliver orders on [Insert Non-Business Days, e.g., Sundays or holidays].

5. Delivery Terms

5.1 Delivery Confirmation

  • Once the delivery is completed, we will send a confirmation email or message to the customer.

5.2 Failed Deliveries

  • If the recipient is unavailable at the delivery address:
    • We will attempt to leave the package with a neighbor or at a secure location.
    • If this is not possible, we will contact the customer for further instructions.
    • Additional delivery fees may apply for re-delivery.

5.3 Inclement Weather and Unforeseen Delays

  • Deliveries may be delayed due to weather conditions or circumstances beyond our control. We will notify customers of any delays and work to reschedule as needed.

6. Customer Responsibilities

  • Provide accurate delivery information, including recipient name, address, and contact details.
  • Ensure someone is available to receive the delivery at the specified time.

7. International Shipping

  • At this time, we do not offer international shipping.

8. Returns and Refunds

For information about returns and refunds, please refer to our Return and Refund Policy.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Phone: +254780460446
  • Email: floralboutiqueaf@gmail.com, floralboutiquesales@gmail.com
  • Address:
    Rottardam mall, kerarapon, ngong road, Nairobi

Thank you for choosing The Floral Boutique Ltd. We look forward to serving you!